Datamation Systems Support Information

Created: Modified: Knowledge Base

For support with Datamation Systems hardware please contact Datamation Systems support.

Datamation Systems Support Contact Information
Phone: 201-329-7200

Visit our About Smart Hubs page for a list of Datamation Systems hardware compatible with GroundControl.

iPhone XR with mophie juice pack air UniDock 24 

When using iPhone XR devices with mophie juice pack air battery cases in a UniDock 24, devices will not appear in ports 17-24. This occurs on both Mac and PC with devices not appearing in the System Profile or Device Manager. Datamation has a fix in firmware version 1.82. Please contact Datamation Systems support for more information. GroundControl Supports firmware 1.82 in our 4.9.2 Launchpad and above.