When you are troubleshooting an issue with MDM enrollment, it is often not clear whether the problem is with GroundControl or with your MDM. Here is a test to help you isolate the issue. There are different steps for DEP and non-DEP workflows. DEP Devices Take the affected iOS device and reset to factory defaults. Without using GroundControl, manually tap the screens on … Read More
Enrollment Only In your MaaS360 server, you’ll need to download an enrollment profile and upload it to GroundControl. Enable Apple Configurator integration in MaaS360 by selecting Setup > Settings> Enrollment Programs > Device Enrollment Settings> Enrollment Programs> Apple Configurator. Click Configure. Under Bulk Deploy, download the enrollment profile by clicking “Download the Enrollment Profile” in Step 1. The profile will now … Read More
This document covers MobileIron Cloud. For MobileIron Core and MobileIron Connected Cloud see this article. GroundControl can enroll your devices touch-free. Devices are assigned to anonymous users, but may then be re-assigned to your users. Here’s how to get started with device enrollment: Download the Enrollment Profile For non DEP devices, you’ll need to export the MDM profile that connects GroundControl to MobileIron Cloud. In … Read More
This document covers Ivanti Endpoint Manager Mobile (formerly MobileIron Core) and MobileIron Connected Cloud. For MobileIron Cloud, see this article. Enrollment Only GroundControl can enroll devices touch-free. Devices are assigned to anonymous users, but may then be re-assigned to Active Directory users. To export the MDM profile that connects GroundControl to MobileIron: In the MobileIron console, click Policies & Configs > … Read More
GroundControl has deep integration with VMware Workspace ONE (formerly AirWatch). The instructions below describe how to set up GroundControl to use AirWatch APIs. Optionally, you may add an Enrollment Profile for touch-free enrollments of non-DEP devices. AirWatch API Integration is recommended for both DEP and non-DEP enrollments. API integration adds many additional features to customize your workflows, including unenroll-before-enroll, assigning organization groups, … Read More
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