How to Capture a Process Monitor Trace

Created: Modified: Knowledge Base

Close the GroundControl Launchpad if it is running. On the machine experiencing the issue, download Process Monitor tool from here. Double-click to launch the tool. NOTE: This tool requires elevated privileges. On the EULA page, click Agree. If the filter dialog appears, click OK. Data collection starts automatically; you should see events appearing in the Process Monitor window. Launch the GroundControl … Read More

Restoring a Device Using a Previous Version of iOS

Created: Modified: Knowledge Base

Note: This process only works if the previous version of iOS you’re using is signed by Apple. Please consult ipsw.me’s Signed iOS Firmware page for information. GroundControl supports the latest, as well as the one previous version of iOS for Launchpads. From any web browser, go to https://www.groundctl.com/firmwares. You’ll be greeted with a JSON file detailing information about every iOS version released … Read More

Use Attributes for Intelligent Workflows

Created: Modified: Knowledge Base

Attributes are a powerful GroundControl feature that shapes your workflows for your particular needs. You can think of Attributes as labels, variables or tags, attached to devices and Launchpads. But Attributes are just empty containers for your data. After you create an Attribute, you need to populate the data so GroundControl can use it. Attributes are deeply integrated into GroundControl. … Read More

Use a common Apple ID across many devices

Created: Modified: Knowledge Base

NOTE: Review the iTunes Store Terms and Conditions, which discusses Apple IDs and associated devices. You may find that a different Apple ID strategy is more appropriate. Using this strategy, the Apple ID is distributed through a restore of a common device backup. The device will retain the Apple ID, but not the password. Users will prompted to verify the password whenever the Apple ... Read More

Common App IDs

Created: Modified: Knowledge Base

Here is a list of common App IDs. These may be useful for arranging icons.

Partial list of languages and locales

Created: Modified: Knowledge Base

This article lists several common Language Codes and Locale Codes. These may be used in the Set Language and Locale action. See this Apple Technical Note for the official specification.

Assigning Devices to Users in MobileIron

Created: Modified: Knowledge Base

MobileIron usually lists GroundControl-enrolled devices as belonging to an “Anonymous” user. But there are times when you want devices to be associated to a specific user. Here are two possible techniques to do that.

What timezones are supported?

Created: Knowledge Base

The following are the timezones that iOS devices understand. Africa/Abidjan Africa/Accra Africa/Addis_Ababa Africa/Algiers Africa/Asmara Africa/Bamako Africa/Bangui Africa/Banjul Africa/Bissau Africa/Blantyre Africa/Brazzaville Africa/Bujumbura Africa/Cairo Africa/Casablanca Africa/Ceuta Africa/Conakry Africa/Dakar Africa/Dar_es_Salaam Africa/Djibouti Africa/Douala Africa/El_Aaiun Africa/Freetown Africa/Gaborone Africa/Harare Africa/Johannesburg Africa/Juba Africa/Kampala Africa/Khartoum Africa/Kigali Africa/Kinshasa Africa/Lagos Africa/Libreville Africa/Lome Africa/Luanda Africa/Lubumbashi Africa/Lusaka Africa/Malabo Africa/Maputo Africa/Maseru Africa/Mbabane Africa/Mogadishu Africa/Monrovia Africa/Nairobi Africa/Ndjamena Africa/Niamey Africa/Nouakchott Africa/Ouagadougou Africa/Porto-Novo Africa/Sao_Tome Africa/Tripoli Africa/Tunis ... Read More

Maintaining the Launchpad Asset Cache

Created: Modified: Knowledge Base

Assets are files shared across deployments, such as WiFi profiles, backups to restore, wallpaper images, and iOS firmware files. GroundControl caches these assets on each Mac or PC Launchpad so that assets only have to be downloaded once per machine. Cache Location Mac: ~/Library/Application Support/GroundControl/Content Downloads/ Windows: %LOCALAPPDATA%\GroundControl\Content Downloads\ From the Launchpad, you may choose “Open Asset Cache” from the GroundControl menu. Seeding … Read More