Reset (Erase) a Device to Factory Defaults

Created: Modified: Knowledge Base

When you introduce a device to GroundControl, the device must be fully erased, unsupervised, unactivated, and be on the “Hello” screen.

Option A: Manual Reset

  1. If the device is on the setup screens, tap the screens to complete setup.
  2. Open Settings > General > Reset
  3. Tap “Erase All Content and Settings” and complete the prompts.

If “Erase All Content and Settings” is not an option, then you may have restrictions that restrict a factory erase.

Option B: MDM Remote Wipe

If the device is enrolled into MDM, you can send a “Device Erase” command to factory reset the device. This is sometimes the only available option. Refer to your MDM documentation for instructions.