When you introduce a device to GroundControl, the device must be fully erased, unsupervised, unactivated, and be on the “Hello” screen.
Option A: Manual Reset
- If the device is on the setup screens, tap the screens to complete setup.
- Open Settings > General > Reset
- Tap “Erase All Content and Settings” and complete the prompts.
If “Erase All Content and Settings” is not an option, then you may have restrictions that restrict a factory erase.
Option B: MDM Remote Wipe
If the device is enrolled into MDM, you can send a “Device Erase” command to factory reset the device. This is sometimes the only available option. Refer to your MDM documentation for instructions.