This feature allows for the Launchpad app to display improved guidance to your end users on a small screen attached to the Smart Hub. This feature allows you to switch the Launchpad app’s display from the default admin display (similar to the Launchpad Details page) to a user-friendly display focused on checking out and checking in their devices. This feature … Read More

NOTE: This article applies to iOS devices only. After you’ve set up, tested and automated your check out workflows and also validated your environment supports Password AutoFill, you’re ready to get started. Password AutoFill is available only when Admin > Check Out > Identity Provider is set to Imprivata Enterprise Access Management. Configure AutoFill in Mobile Access Management Two Factor … Read More

NOTE: This topic applies to Android Workflows. For iOS Workflows, see this article. You will need to create two Workflows for Android devices: Check Out and Return. Check Out This Workflow will unlock the device after a successful badge tap. When the Workflow is run, the attribute “[Device User]” will have the username of the person checking out the device. … Read More

NOTE: This article applies to iOS devices. To ensure reliable check out, your devices must check in reliably. This page is intended to document Imprivata’s recommendations for a reliable check in experience. Recommendations and Considerations Imprivata no longer recommends launching com.apple.Preferences. Additionally, we want to discourage users from opening Settings, usually. If you are hiding com.apple.webapp, ensure that you are … Read More

NOTE: The options available for Check In Device actions depend on the platform of your devices – iOS or Android. Mobile Access Management supports logout of several commonly used apps, including Epic Rover. As support for new apps is added, MAM also allows customers to add their own custom integrations. Imprivata maintains a list of apps supporting Mobile Access Management. Epic is … Read More

Mobile apps require a profile to feed usernames and passwords from Imprivata Enterprise Access Management (formerly Imprivata OneSign). This is similar to all other apps in the EAM system. EAM’s method for creating profiles with its Application Profile Generator (APG) does not work for mobile apps, therefore a new method is required in order to achieve the same results. Profiles … Read More

Mobile Access Management’s Check Out feature requires customers to connect to a web service to handle the translation of badge IDs to user IDs. This article describes how to integrate with Imprivata Enterprise Access Management (formerly Imprivata OneSign) for identity lookup. If you don’t have EAM, you may use a custom identity lookup service. Prerequisites Take note of the following … Read More

Checked-out devices that aren’t returned by a certain date can become overdue and notify you or the user that a device hasn’t been returned yet. Enable Overdue Devices To enable the Overdue Devices feature: Navigate to Admin > Check Out and turn on the Overdue Devices setting. In the Overdue Devices dialog, enter the number of Hours and Minutes since … Read More

Mobile Access Management usually hides devices as soon as they are unplugged. But you may wish to have an easy way to list checked out devices, in order to identify the users at any given moment. MAM allows the display of checked out devices in three ways: In the MAM Admin console, within the Launchpad detail. In the Launchpad display. … Read More